Privacy Policy

Last updated: 16 September 2026

This notice explains how personal information is handled when you visit feelwellnaturals.co.za, enquire about products or place an order with FeelWell Naturals.

Information used to assist you

Checkout asks for your name, email, delivery and billing address, and any optional phone number or order notes you provide. Order records include purchased items, totals and payment status. If you contact us by email, phone or WhatsApp, we receive the information you choose to share.

How information is used

We use customer information to respond to enquiries, process and fulfil orders, arrange delivery, handle returns and maintain necessary business records. Please avoid including medical details or other sensitive information in order notes.

Service providers

Order fulfilment may require sharing relevant contact and delivery details with couriers. Hosting, store software, email and payment providers may process information needed to operate their services. WhatsApp and your email service have their own privacy terms. Embedded or externally hosted resources, including fonts, may receive your IP address when your browser requests them.

Cookies and technical information

The store uses cookies and related browser storage for functions such as keeping your shopping basket and maintaining account sessions. Hosting and security services may record technical information, including IP addresses, browser information and requests, to operate and protect the website. You can control cookies in your browser, but disabling them may prevent basket or account features from working.

Records and your requests

Order and correspondence records may be retained for fulfilment, accounting, legal requirements and resolving queries. You may contact us to request access to or correction of your personal information, or to ask about deletion or object to its use. Some records may need to be retained where a legal obligation applies. We may ask for information needed to verify a request.

Contact us about privacy

Email info@feelwellnaturals.co.za or call 071 131 2073. Please describe your request without sending passwords or bank login details.